Frequently Asked Questions

We struggle with the concept of passing-on the Visa/MasterCard charge to members as this practice creates a disincentive to pay online thereby significantly increasing the workload on volunteers by having to process other means of payment (i.e. offline payments including cash, EFTPOS, direct bank deposits).

This issue is also complicated by the fact that invoices are generated by the system before the payment is made which means that a separate invoice would need to be produced just for the Visa/MasterCard charge should that be the choice of payment.

Banking Details

Your organisation's bank account details must be recorded in Majestri so that we can deposit funds received from online Visa, MasterCard or BPay payments.

Click on the Financials tab in the Control Room and enter your organisation's:

• Account Name
  
• BSB
  
• Account Number

Weekly Billing Run

Each and every Tuesday we perform a Billing Run which calculates the Majestri Fee, deducts it from any online payments (including Visa, MasterCard and BPay) and deposits the balance into your organisation's bank account.  In most cases this transfer happens overnight so it won't land in your bank account until the next day (Wednesday).

We will also send you an invoice detailing our fees and confirming the amount deposited into the organisation's bank account.  Note that this invoice will always be marked as paid since our fees are automaticallydeducted from any online payments.

In the unusual case where the Majestri Fee exceeds the total online payments, we would hold-over the transactions for the week until the following week's billing run.  Should this continue for an extended period of time (i.e. where our fees cannot be recouped from online payments), we would issue an invoice to the organisation for direct payment via other means.

It is important to note that Majestri's fees are not related in any way to how, or if, the invoices are paid or whether or not they are eventually refunded to the member. It is simply a means for calculating our fee for our entire offering (not just the registration process and/or the online shop).

Our fees and our refund policy are also totally independent of your organisation's refund policy.  For example, should a member decide to cancel their membership after registering then we will not refund our fee.  If this is of concern then we recommend that you include a cancellation fee as part of your refund policy that would cover our fee.

A popular inclusion in membership fees is a refundable Volunteer Levy where each member pays a nominal amount (e.g. $50) which is refunded (typically at the end of the membership period) should the member contribute a certain amount of volunteer time to the organisation.

Our fee is calculated on the full amount of the invoice regardless of the make-up of the invoice (i.e. whether it includes a levy, concession such as life membership or otherwise).  The reason for this is that our fee calculation is simply an arbitrary method of charging for our offering and bears no relationship with what revenue the organisation actually receives.

We could have implemented a pricing structure based on an annual charge which would have avoided the common question about whether charging our fee for invoices which include a levy (or similar) charge is fair.  However we opted for the percentage model since it provides the following benefits to both Majestri and our customers:

1. we only get paid when you get paid (i.e. easy on your cashflow)
   
2. our fee is scaleable - you pay us less if you experience a drop in membership
   
3. we extract our fee from online payments as they pass through the system thereby removing the need for your treasurer/bookkeeper to have to process payments to Majestri
   

The Queensland Government has initiated the Get in the Game program which includes Get Started vouchers to assist children and young people who can least afford or may otherwise benefit from joining a sport or recreation club. 

Eligible children and young people are provided with a voucher of up to $150 to help pay for club membership and/or participation fees.

Registering children with Get Started vouchers is exactly the same as any other child i.e. the same fees are charged as everyone else.

The difference is with payments.  Since only the total invoice amount can be paid online, these families should be instructed to not pay online but pay face-to-face where they can produce their vouchers and pay the balance of the fees via other means.

As a registrar, you can record more than one payment per invoice so in this case you would record the voucher as a $150 payment with the payment type being voucher.

Please be aware that these vouchers can only be used to credit registration fees and not for other expenses such as equipment, clothing, etc.

You need to tell us specific information about your organisation, including who the primary contact person is (aka the Chief Administrator), official organisation name, etc.

You can register your organisation here.

Don't worry, there are no contracts involved so you can back-out at any time if you find it's not what you expected.

1) Replace Your Current Web Site

We will set-up a Staging Website for you where you can prepare your new website.  Once you are happy with the Staging Website, your domain name (e.g. www.myorg.org.au) can be switched to point from your old website to the new Staging Website.

Once we have sent you the url for your Staging Website (e.g. www.myorg.majestri.com.au), you can commence entering content into your Staging Website.  This short Getting Started video will help set you on your way.

We will have given someone at your organisation Chief Administrator access to your Staging Website.  We recommend that this person then creates a Committee in the system (click on the Committee tab in the Control Room) and adds the relevant committee members to it.

You can set-up your organisation's email address (e.g. president@myorg.com.au) very easily from within the Control Room.  

You can create an organisation email address with a mailbox or as a forwarder to one or more personal email address(es).  This short video shows you how:

Domain Manager

There are a number of ways in which to learn how to use our software and services or to troubleshoot your issues.

Click here for more details.